ANDHRA PRADESH CENTRAL POWER DISTRIBUTION CORPORATION LTD
APERC SOP REPORTS
1
.Release of new connections / Additional loads - Existing network
2
.Release of New Services / Additional Loads where network expansion required -- LT
3
.Release of New Services / Additional Loads where network expansion required in APCPDCL - 11kV
4
.Release of New Services / Additional Loads where network expansion required in APCPDCL - 33kV
5
.Release of New service Connection/ Addl Load with Network Expansion - 132 KV
6
.Processing of application for new connections / Additional loads - Existing network
7
.Processing of application for new connections / Additional loads - Network expansion - LT
8
.Processing of application for new connections / Additional loads - Network expansion - 11kV
9
.Distribution Transformer failure
10
.Meter Complaints - Inspection and replacement of slow, fast/creeping, stuck-up meters
11
.Meter Complaints - Replace burnt meters if cause attributable to Licensee
12
.Meter Complaints - Replace burnt meters if cause attributable to consumer
13
.Normal Fuse-off calls
14
.Overhead Line/cable breakdowns
15
.Reconnection of Supply following disconnection due to non - payment of bills
16
.Resolution of Billing complaints - if no addl information is required
17
.Resolution of Billing complaints - if addl information is required
18
.Period of Scheduled Outage - Maximum duration in a single stretch - Not to exceed 12 hours
19
.Period of Scheduled Outage - Restoration of supply - By not later than 06:00 pm
20
.Title transfer of Ownership
21
.Change of Category
22
.Conversion from LT1ph to LT3ph and vice- versa
23
.Underground cable breakdowns
24
.Voltage fluctuations - No Expansion enhancement of Network involved
25
.Voltage fluctuations - Up-gradation of distribution system required
26
.Wrongful disconnection of service connection even after payment of electricity charges due
27
.Levy of reconnection charges without actual physical disconnection
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11.Meter Complaints - Replace burnt meters if cause attributable to Licensee
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2020-2021
2021-2022
2022-2023
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11.Meter Complaints - Replace burnt meters if cause attributable to Licensee
